Terms & Conditions
The website sambucol.ro (“The website”) is owned by Bio Bliss SRL and the expressions “Bio Bliss”, “Bio Bliss SRL”, “we”, “us”, “our” and “ours” mean Bio Bliss SRL, a Romanian company address: Calea Șerban Vodă 288/65, București 040223, phone: 0722-234-605, registration: J40 / 285 / 2009, VAT number: RO 24936550. We can be reached at the address above or by email at [email protected]
- The Contract between us
We must receive full payment of your order before it can be fulfilled. Once we receive payment we will confirm the acceptance of your order via email. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify, do not place orders on this site. By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
2.1 The prices payable for goods that you order are as set out on sambucol.ro.
2.1.1 All of our charges are in RON (RON, lei), and prices displayed include VAT.
2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in section 5.5 of this document.
- Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by e-mail to our e-mail address, [email protected].
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from you debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition (including the packaging) they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 The courier does not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error;
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.
5.2 The delivery will occur as soon as possible after your order is accepted. If your order is placed before noon, the courier will be picked up the same day. We are not responsible for the courier’s performance.
5.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 Bio Bliss SRL makes no promise that materials on the Site are appropriate or available for use in locations outside Romania and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Romania, you do so on your own initiative and are responsible for compliance with local laws.
5.5 If your order is returned back to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
5.6 Posting fees for Sambucol:
Your order ships in maximum 2 business days after payment is received. In case we cannot ship your entire order during this time, we will let you know.
Delivery will be made to the address specified by you on the order form.
- Standard shipping within Bucharest: 10 RON.
- Standard shipping within Romania: 15 RON
- FREE shipping for orders over 200 RON
We use Bookurier and XXX for all deliveries and all orders will typically arrive within 3-5 working days from date of posting. In case of non-delivery, please contact us and we will investigate.
Please note, we only deliver to customers in Romania.
If you have any queries regarding your order please contact us at [email protected] or call +40 (722) 234 605 and quote your order number.
We are sorry but we are unable to ship outside Romania. For purchases in Europe and worldwide, visit www.sambucol.com.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 37 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery.
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question, in whatever way we choose.
6.2.4 If the goods have been lost by the courier, then the limits of liability for that loss may be restricted to the level of cover within the delivery service option you chose. You become the owner of the goods once they have been dispatched to you.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing to Bio Bliss SRL, Calea Șerban Vodă 288/65, București 040223 or by e-mail to [email protected].
- Information on the website sambucol.ro
The information provided on this website does not seek to diagnose disease, or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies. If the products you wish to purchase have been recommended by you practitioner, it is important to disclose your full medical history and current medication details to avoid potential contraindications. Please ask your doctor or pharmacist for advice.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
You acknowledge and agree to be bound by the terms of our Privacy Notice.
- Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement.
- Governing Law
Each and every transaction carried out is deemed to be completed within Romania and therefore shall be governed by and interpreted in accordance with the Romanian Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with the Romanian Law and the Romanian Courts shall have exclusive jurisdiction in relation thereto.
- Entire Agreement
14.2 We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time, our site may contain technical inaccuracies or typographical errors. All liability of Bio BLiss SRL howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
14.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
- Trade Marks
All trademarks, product names and company names or logos cited herein are the property of their respective owners. As a representative for PharmaCare Europe, Bio Bliss gives no permission in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
- Events beyond our control
Bio Bliss SRL will not be in breach of this Agreement or otherwise liable for any delay in performance, to the extent that any delay or failure is due to circumstances beyond its reasonable control, such as, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 16. Invalidity If any part of the terms of this charter are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
If any part of the terms of this charter are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.